Shipping Policy

Shipping Policy

Where We Ship

We currently ship within Canada only.

Processing Time

Orders are processed within 1 to 3 business days (excluding weekends and holidays). During sales, promotions, and busy periods, processing may take a little longer. You will receive an email with your tracking number once your order has shipped.

Shipping Methods & Rates

All orders are shipped with Canada Post. Shipping rates are calculated at checkout based on your location and the size of your order. Delivery times are estimates provided by the carrier and are not guaranteed.

Local Pickup

Local pickup is available at our store: LANI, 2599 Yonge Street, Toronto, ON. Select “Pickup” at checkout and we’ll email you when your order is ready, usually within 24 hours. Please bring your order confirmation when picking up.

Shipping Address

Please make sure your shipping address is complete and correct before placing your order. LANI is not responsible for orders sent to an incorrect or incomplete address provided at checkout. If you notice a mistake, contact us right away at hello@shoplani.ca. We can only update an address before your order has shipped.

Lost, Stolen, or Missing Packages

Once your order has been handed to the carrier, LANI is not responsible for packages that are lost, stolen, delayed, or misdelivered.

If your tracking shows your order as delivered, it is considered delivered. This includes packages left at your door, in a community mailbox, parcel locker, or with a building concierge or neighbour. LANI is not able to replace or issue credit for packages that go missing after delivery.

If your package is marked as delivered but you have not received it, we recommend:

  • Checking around your property, with neighbours, and with your building’s mailroom or concierge
  • Waiting 1 to 2 business days, as packages are occasionally marked delivered early
  • Contacting Canada Post directly to open an investigation

We are happy to provide any order or shipping details Canada Post may need. Please contact us at hello@shoplani.ca with your order number.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with your order number and photos. See our Refund Policy for full details.

Questions

For any shipping questions, email us at hello@shoplani.ca.

Thank you for supporting LANI.