Politique de remboursement

In-Store Purchases

We are pleased to offer exchanges or store credit on eligible regular-priced merchandise within 7 days of purchase.

To be eligible for an exchange or store credit, merchandise must:

  • Be unworn, unwashed, and in original condition

  • Have all original tags attached

  • Be accompanied by proof of purchase

  • Be free of perfume, makeup, deodorant, self-tanner, stains, pet hair, alterations, or any signs of wear

Store credit will be issued electronically and does not expire.

Online Purchases

Online purchases may be returned for store credit within 14 days of delivery and must meet all eligibility requirements outlined above.

Customers are responsible for all return shipping costs. Original shipping charges, duties, and taxes are non-refundable.

To start a return contact hello@shoplani.ca 

Final Sale Items

The following items are final sale and are not eligible for return, exchange, or store credit:

  • Sale and markdown merchandise

  • Merchandise purchased during promotional events

  • Swimwear

  • Jewelry

  • Accessories

  • Gift cards

  • Special orders

  • Pre-orders

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receipt. Please include your order number and photographs of the item so we may assess the issue.

Additional Terms

  • We do not offer refunds.

  • We do not offer price adjustments on previous purchases.

  • All returns, exchanges, and store credit requests are subject to inspection, validation, and approval by LANI.

  • LANI reserves the right to refuse any return, exchange, or store credit request that does not meet the conditions outlined above.

  • Proof of purchase is required for all returns and exchanges. Electronic receipts are accepted.

  • Items returned that do not meet our return requirements may be returned to the customer at the customer's expense.

Thank you for supporting LANI.